Does Customer Service Increase Sales?
The sales process is not complete simply because the customer indicates that they will buy your product or service. Maintaining a good reputation is important throughout the sales process, but especially after the purchase. You can have a peek at this web-site if you are looking for an IT company.
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Regardless of how your customers have felt about your company in the past, the post-purchase experience will have a significant impact on future sales. Customer service doesn't complete the sale. it continues the sales cycle. The adage is worthy of understanding: "The customer can only be considered satisfied when we receive his next order."
While customer service is the final element in many standard sales processes, it can also be argued that it is the first element in the repeat sales process. Ask yourself:
Have I confirmed that the agreements made with customers are actually made?
Am I trying to sell?
Am I asking for recommendations?
Which records are kept and maintained?
What feedback have I received on how customers use my product/service?
There are a number of empirical studies on the value of customer service and the impact that repeat business has on its end. They found that as sales increased, customers became more profitable over time. reduce distribution costs; recommended; and the ability to sell anything adds to the profit.